Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Podcast October 3, 2024 Anglicare Sydney CEO on AI, housing and critical issues facing governments In this VISION by Protiviti interview, Simon Miller, CEO of Anglicare Sydney, a nonprofit organisation that offers services for seniors, families and individuals in need, from food and housing to mental health and family care, sits down with Protiviti’s Leslie Howatt, a managing director and the firm’s Technology Consulting solution lead in Australia, to discuss Miller’s work as the CEO of an NGO… Survey October 1, 2024 AI Investments Require the CFO’s Expertise – and Vice Versa Explore how CFO expertise is crucial for maximising AI investments in finance for strategic growth and governance. Blogs July 8, 2024 Microsoft SharePoint Premium simplifies content management and governance Content management involves the creation, organisation, storage and distribution of digital content within an organisation, ranging from documents and images to videos and web pages. One of the biggest problems businesses face with content management is the quantity of unstructured content, which is growing exponentially, making it incredibly hard to find good or accurate data. Blogs August 8, 2023 The metaverse in 2040? Buckle up for a bumpy ride, says Elon professor and Pew researcher Janna Anderson, professor of communications and director of the Imagining the Internet Center at Elon University, is the lead author of the report The Metaverse in 2040, published in partnership with Pew Research. She is a senior contract researcher for Pew and co-leads the center’s 19-year series of reports outlining experts’ predictions for the most likely future of digital life. The full… Flash Report November 1, 2023 White House Issues Executive Order to “Seize the Promise and Manage the Risks” of AI In this Flash Report, we summarise the key directives contained in the executive order, address key takeaways and concerns for organisations to consider, and outline steps businesses can take to prepare for changes in the AI regulatory landscape. Whitepaper August 28, 2024 EMPOWERING THE PROGRESS OF SOX INNOVATION WITH ANALYTICS AND AUTOMATION Key takeaways and findings from a SOX Compliance Poll of Audit and Finance Executives and Professionals Infographic December 21, 2023 5G Unleashed for Industry Transformation Unlocking the full potential of 5G technology requires understanding of the diverse real-world applications it offers across various industries. Organisations can harness this revolutionary technology to drive innovation, enhance their services, and seize new business opportunities. By exploring use cases across industries, leaders can gain insights into how to best cater to the unique needs of… Blogs December 4, 2024 Digital Twins: Adopting a Data-Centric Approach to Mature Resilience Operational resilience – the ability for firms to prevent, adapt, respond to, recover and learn from operational disruptions – is a common concern for clients, leading to questions such as: Which management information should firms report against? Or, how can organisations advance testing beyond tabletop scenarios? While the answers often depend on specific contexts, leveraging available data… Blogs January 10, 2025 Remember resiliency on your technology modernisation journey Embracing emerging technologies to drive business growth is a common focus for forward-thinking leaders in Australia. Load More
