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Kimberley Cole hosts Risky Women Radio with guests Carol Beaumier and Bernadine Reese to discuss the top compliance issues in 2025. They reflect on 2024, highlighting the impact of U.S. Supreme Court decisions on regulatory authority and a U.K. court ruling on discretionary commissions. The guests also discuss the importance of AI in compliance, the need for dynamic risk assessments and the…
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Kimberly Dickerson, Executive Vice President - Global Head of Operations and Technology at Protiviti, speaks with Star McDade, Senior Vice President, Audit Services - Staff Agencies, Analytics & Insurance (SA&I) at USAA, about confronting stereotypes by demonstrating the positive influence of risk and assurance professionals, overcoming the challenges in the transformation of auditing…
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Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their…
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Expectations are that the financial services industry will experience a more challenging regulatory environment under the Biden administration than under the former administration[1]. Those who have been tapped to lead the various regulatory agencies – and even those thought to be in contention for key agency roles – have signaled their supervisory priorities, many of which align with key…
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Executive Summary
The financial services industry has long relied on internal audit functions to assess and challenge the effectiveness of various programmes designed to protect and build organisational value. These programmes have included disaster recovery, business continuity, risk management, cybersecurity, and many others designed to help institutions recover from an event.
The pressure…
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A fast-growing ESG topic in boardrooms and C-suites is ESG traceability – achieving transparency into the complete supply chain of goods and services. Organisations – and more importantly, their customers and clients – are seeking more transparent, secure and responsible supply chains. This is about far more than one supplier or manufacturer meeting the organisation’s ESG standards. It’s about…
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In this episode, Jo Shoppee, head of operational risk, technology, at ANZ Bank, shares her unexpected journey into risk management, from working as a teller at ANZ to becoming a technology risk specialist. Jo discusses the challenges of balancing career and family, advocating for part-time roles for senior leaders, and emphasises the importance of compassion and understanding in risk management,…
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The latest iteration of SIFMA’s biannual cybersecurity exercise focused on the outage of a critical third-party service provider. The simulation and concluding survey found many financial institutions are already experienced with the loss of a critical third-party, with protocols established for managing the outage. In this after-action report, we look at the lessons learned from the Quantum Dawn…
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We’ve all heard it said: “Tone at the top” is critical to the success of a compliance function, and financial institution regulators expect CEOs and boards of directors to foster a “culture of compliance” in the institutions they oversee. We’d expect most CEOs and boards, when questioned, to say this is their goal. But what happens when the CEO and the board — intentionally or unintentionally —…
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THE U.S. FINANCIAL SERVICES INDUSTRY CONFRONTS A NEW ENVIRONMENT
In this issue of the Credit Pulse, we provide a look at the credit risk implications of the banking and capital markets oversight environment under the Biden administration, highlight post-stimulus commercial and consumer credit risks, and examine the pressing climate change-related risks affecting financial institutions and their…
