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  • Client Story

    February 8, 2023
    A global health services company needed to execute on its corporate promise to deliver affordability and convenience to its patients. However, the company discovered that there was a disconnect between that promise and intended delivery. Further investigating that disconnect revealed that the organisation's procedures for tracking and delivering rebate payments were hampered by complex, time-…
  • Podcast

    September 1, 2021
    Like organisations in virtually every industry today, utilities are addressing a number of critical challenges and trends in the market, from infrastructure demands, to calls to improve the customer experience, to talent demands, and much more.How will the future for utilities evolve? In this informative podcast, Peter Tumminello and Claire Gotham offer a number of interesting insights into these…
  • Blogs

    June 17, 2024
    With the retirement of third-party data on the horizon, marketers need to adjust and strategise on the data and tools available to them to find their customers. In the new first-party data world, what the customer directly gives you is what you already know, giving them more control. Customers have embraced that control and seek transparent ways of sharing information, when they want and when it…
  • Blogs

    July 17, 2023
    What’s behind the best data and analytics strategies? Simply stated, it’s the capabilities that allow companies to generate forward-looking insights to proactively drive critical business decisions and propel the business forward to meet strategic goals. Many organisations rely on data scientists who apply their algorithmic magic behind the scenes and ascertain insights from large…
  • Whitepaper

    December 2, 2021
    First there were layaways. Conjured during the Great Depression when people were struggling to make ends meet, layaways allowed people to buy big-ticket items and pay in installments before walking away with their product. Layaways were especially popular around the holidays when many people reserved all their gifts in advance and started saving for them through a layaway programme. Then came the…
  • Whitepaper

    October 13, 2021
    Corporate finance teams in technology, media and telecommunications (TMT) are embracing new operating models, strategies and technologies in response to the escalated business risk and regulatory environment, as well as shifting expectations of both internal and external customers. Across the industry, teams continue to increase their focus on top priorities identified at the height of the…
  • Client Story

    April 19, 2024
    Protiviti partnered with a rural lifestyle retailer client to assess its Customer Identity and Access Management (CIAM) program and architecture. 
  • Blogs

    January 31, 2024
    Data is the lifeblood of today’s digitally transformed business environment and is growing rapidly as it is estimated that 90 percent of the world’s existing data was created in the last two years alone. With such rapid growth, simply understanding the context of what data is important to keep, classifying that data and organising it into a useful form cannot happen without the support of…
  • Client Story

    April 9, 2021
    Data privacy has become a strategic priority as companies adapt to comply with rapidly proliferating data privacy laws. Recent years have seen the adoption of the European Union’s General Data Protection Regulation (GDPR), the more recent California Consumer Protection Act (CCPA), and similar regulations. These safeguards require companies to document the types of protected personal data used in…
  • Blogs

    July 31, 2023
    For security teams looking to implement and design smart contracts, there are many intricacies and nuances that can be overwhelming. Using established standards for the secure development of smart contracts/decentralised applications (dApps) is instrumental to effectively launch smart contracts. In an earlier blog, I introduced the basics of smart contracts; today, I’m diving into existing…
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