Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Infographic December 21, 2023 5G Unleashed for Industry Transformation Unlocking the full potential of 5G technology requires understanding of the diverse real-world applications it offers across various industries. Organisations can harness this revolutionary technology to drive innovation, enhance their services, and seize new business opportunities. By exploring use cases across industries, leaders can gain insights into how to best cater to the unique needs of… Flash Report November 1, 2023 White House Issues Executive Order to “Seize the Promise and Manage the Risks” of AI In this Flash Report, we summarise the key directives contained in the executive order, address key takeaways and concerns for organisations to consider, and outline steps businesses can take to prepare for changes in the AI regulatory landscape. Whitepaper August 28, 2024 EMPOWERING THE PROGRESS OF SOX INNOVATION WITH ANALYTICS AND AUTOMATION Key takeaways and findings from a SOX Compliance Poll of Audit and Finance Executives and Professionals Blogs January 10, 2025 Remember resiliency on your technology modernisation journey Embracing emerging technologies to drive business growth is a common focus for forward-thinking leaders. Businesses are pursuing technology modernisation initiatives to enhance their competitiveness, efficiency and agility. These initiatives aim to upgrade and improve an organisation’s technology infrastructure, systems, software and practices. Blogs December 4, 2024 Digital Twins: Adopting a Data-Centric Approach to Mature Resilience Operational resilience – the ability for firms to prevent, adapt, respond to, recover and learn from operational disruptions – is a common concern for clients in Hong, leading to questions such as: Which management information should firms report against? Or, how can organisations advance testing beyond tabletop scenarios? While the answers often depend on specific contexts, leveraging available… Blogs August 30, 2024 Building an Accessibility Culture with Copilot for Microsoft 365 Organisations across the U.S. recognise the criticality of accessibility for both consumers and employees. This concern dates to the early 2000s, when several well-known brands were targeted by lawsuits that ultimately changed how e-commerce works. Yet today, companies are still dealing with the evolving landscape of accessible technology and the inherent challenges of providing the right types… Blogs October 14, 2024 Manage, Govern AI Assets with Microsoft Purview’s New AI Hub From personal digital assistants to autonomous vehicles, artificial intelligence (AI) is revolutionising how we interact with technology and each other. Amidst this landscape, Microsoft Copilot and Open AI’s ChatGPT stand at the forefront, harnessing transformative technologies such as Generative Pretrained Transformers (GPT) and Large Language Models (LLM). Blogs October 11, 2024 5 Tips to Navigate Security in Agile Development In today’s fast-paced digital landscape, DevOps practices have revolutionised software development and deployment, allowing organisations in Hong Kong and globally to achieve greater efficiency and agility. As DevOps teams embrace cloud-based infrastructures like Amazon Web Services (AWS), security must remain a paramount concern. Ensuring the security of a DevOps environment in the AWS cloud… Blogs January 31, 2024 Enabling enterprise data governance with Microsoft Purview Data is the lifeblood of today’s digitally transformed business environment and is growing rapidly as it is estimated that 90 percent of the world’s existing data was created in the last two years alone. With such rapid growth, simply understanding the context of what data is important to keep, classifying that data and organising it into a useful form cannot happen without the support of… Load More
