Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Client Story November 24, 2021 Global bank puts customer experience front and center as its engine for growth In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand.A large global bank — a Protiviti… Podcast March 28, 2023 Future of Crypto Innovation and Regulation Over the past year, as one crypto organization after another has been beset by fraud or declared bankruptcy, countless headlines have surfaced warning of the death of the crypto industry. Yet the damage has been largely contained. The developments have raised many questions about digital assets, cryptocurrency and blockchain technology as well as regulation and other factors that may help the… Podcast March 12, 2022 PODCAST | ASSESSING THE RESULTS OF PROTIVITI’S 2022 NEXT-GENERATION INTERNAL AUDIT SURVEY The past two years have seen unprecedented levels of innovation and transformation among organizations worldwide as they have pivoted and adapted in response to a historic global pandemic. Innovation and transformation are now mainstays in ensuring businesses stay relevant and competitive. This unquestionably is a mindset that CAEs and their internal audit teams must adopt – and many have. Newsletter July 10, 2024 Maximizing CX: The Game You Must Win How a business engages its customers at every point of their buying journey is critical to connecting the organization’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organization does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty… Video December 21, 2024 Video | Protiviti Legal Perspectives With Managing Director Amber Schreier In a recent episode of the Protiviti Legal Perspectives podcast, Chad Volkert, Global Solutions leader at Protiviti, welcomed Amber Schreier, a managing director in Protiviti’s Legal Consulting practice. With nearly two decades of experience in legal operations, project management and talent management, Amber provided invaluable insights into the evolving landscape of legal and compliance… Podcast November 3, 2023 Podcast | Accelerate: Assessing CFO and Finance Leader Priorities for the Coming Year – with Kerry Buchar and Chris Wright The volume of CFO priorities has increased for years. In the past 12 months, the intensity of these urgencies also spiked, forcing finance leaders to make higher-stakes decisions more quickly and implement major adjustments with far-reaching implications.Results from the latest Global Finance Trends Survey conducted by Protiviti show that CFOs recognize the volume and magnitude of the challenges… Podcast June 27, 2022 Podcast | Building Technology and Data Enabled Capabilities Innovation, transformation and the introduction of more advanced technologies are on the agendas of most groups in an organization today. The same certainly holds true for internal audit functions – but perhaps not at the same levels of engagement as departments such as finance and IT. In fact, the results of the latest Next-Generation Internal Audit Survey from Protiviti show that overall… Newsletter May 6, 2025 Private Equity Insights Q2 2025 In this issue of Private Equity Insights, we begin by sharing insights from Protiviti’s Private Equity Top Risks Survey Brief. Economic concerns, such as inflationary pressures and slower growth, are causing some private equity firms to focus more on enhancing portfolio company value and efficiency. Next, we continue the focus on key economic issues with a Protiviti Powerful Insights podcast on… Podcast July 4, 2022 Podcast | The Board’s Role in Building a Culture of Sustainability Corporate culture, once a rather squishy, hard-to-define concept for organisations, increasingly is a top-of-mind concern for leaders looking to create a desirable workplace for innovation and one where employees who have many choices want to remain long-term. The challenges are especially acute amid the current war for talent and the need to attract and retain the best people. And part of… Podcast January 16, 2025 Risky Women Podcast | Driving Tech & Innovation in Risk Management In this episode, Jo Shoppee, head of operational risk, technology, at ANZ Bank, shares her unexpected journey into risk management, from working as a teller at ANZ to becoming a technology risk specialist. Jo discusses the challenges of balancing career and family, advocating for part-time roles for senior leaders, and emphasizes the importance of compassion and understanding in risk management,… Load More
